Spa Policies

CANCELLATION POLICY

At The Wax Specialists, our business is appointment based and only truly works when appointments are kept. When you schedule an appointment with The Wax Specialists, we ensure that we are here for you and ask that you extend the same courtesy to us.

Same day cancellations will be charged 50% of the scheduled service price, and "No Show" appointments will be charged 100% of the scheduled service price. Thank you for understanding!

ARRIVAL TIME

Please arrive 15 minutes early for your treatment. This will give you plenty of time to check in, use the restroom, and fill out any necessary forms. Arriving late robs you of precious treatment minutes and we can not guarantee completion of the full service for late clients. It is a courtesy to your esthetician and to our other clients that you arrive promptly. You will be responsible for paying the full service fee for your scheduled appointment.

CLIENT CONFIRMATION

The Wax Specialists contact clients via email or text message for appointment confirmations approximately 48 hours prior to the appointment. These confirmations are a courtesy that The Wax Specialists extend to you, and we are not responsible for any missed confirmations. If you are unsure of your appointment day or time, please call us directly for assistance.

RETURNS

ALL PRODUCTS AND SERVICES ARE NONREFUNDABLE